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Economy, finances, management: topical issues of science and practical activity

space SCIENTIFIC JOURNALS OF VINNITSA NATIONAL AGRARIAN UNIVERSITY
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Issue №: 3 (77)

Published: 2026.10.12
DOI: 10.37128/2411-4413-2026-3


Description:
The journal deals with the issues of efficiency of functioning of the national economics and organizational forms of management of the national economy. Attention is paid to the problems of marketing, management and efficiency of production and economic activity of agrarian enterprises. The issues of public administration and administration, accounting and taxation, banking and insurance, forecasting and modeling of economic processes, foreign economic activity, commodity flows of economic entities and their infrastructure support.

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DIGITAL TRANSFORMATION OF QUALITY MANAGEMENT TO SUPPORT A SUSTAINABLE TOURISM AND HOSPITALITY ECOSYSTEM

DOI: 10.37128/2411-4413-2026-3-12
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BOSOVSKA Myroslava – Doctor of Economic Sciences, Professor, Professor of the Department of Hotel and Restaurant Business Management, State University of Trade and Economics (02156, Kyiv, Kyoto Str., 19, e-mail: m.bosovskaya@knute.edu.ua, https://orcid.org/0000-0002-6021-5228).

BOIKO Margaryta – Doctor of Economic Sciences, Professor, Head of the Department of Hotel and Restaurant Business Management, State University of Trade and Economics (02156, Kyiv, Kyoto Str., 19, e-mail: m.boyko@knute.edu.ua, https://orcid.org/0000-0003-0249-1432).

ROMANOVA Anna – Doctor of Economic Sciences, Associate Professor, Kherson State University (76000, Ivano-Frankivsk, 14 Shevchenka Str.); Florida State University (32306, USA, Florida, Tallahassee, 222 South Copeland Str., e-mail: aromanova@fsu.edu, https://orcid.org/0000-0001-7336-1032).

NOVAK Vladyslav – Assistant of the Department of Hotel and Restaurant Business Management, State University of Trade and Economics (02156, Kyiv, Kyoto Str., 19, e-mail: v.novak@knute.edu.ua, https://orcid.org/0009-0006-0951-1415).

Annotation

The article develops a theoretical model of digital transformation of quality management «Quality 5.0», which integrates digital technologies, quality management, ESG principles and ecosystem development. Methodological justification of 5 levels of key components of «deployment» of digital transformation of quality management is carried out: digital technologies (AI, Big Data, IoT, Blockchain, CRM/PMS/ERP), the provisions of quality management concepts (TQM, ISO 9001; Lean; Six Sigma; Service Quality), innovation and management mechanisms for ensuring human-centricity, ESG integration and ecosystem cluster interaction.

The purpose of this article is to theoretically substantiate and build a model of digital transformation of quality management «Quality 5.0» based on the methodology of deploying "structural elements" of management in order to ensure environmental friendliness, human-centricity, innovation, and effectiveness.

The article confirms the hypothesis that the combination of digitalization, ESG integration, and an ecosystem approach to quality management creates and ensures the long-term social, economic, and environmental sustainability of the tourism and hospitality sector.

The methodological basis of the article is a systems approach, structural-functional analysis, the method of "quality function deployment", logical generalization, institutional approach. These technologies were used to substantiate the «Quality 5.0» model. The provisions of the concepts of the digital economy, total quality management, ESG and sustainable development were applied to structure the constituent elements of the quality management transformation.

It is substantiated that digitalization transforms quality management with a control tool into a strategic management system for innovation, customer experience, resource efficiency and sustainability.

The scientific novelty of the article lies in the formation of an integrated conceptual model «Digital Transformation of Quality Management for Sustainable Tourism and Hospitality Ecosystem», which for the first time systematically combines digital technologies, quality management, ESG principles, and an ecosystem approach within a single theoretical construct.

The practical implementation of the «Quality 5.0» model will ensure the long-term social, economic and environmental sustainability of the business of tourism and hospitality entities.

Keywords: management, quality management, Quality 5.0, digital transformation, digitalization, sustainable development, ecosystem, strategies, business, tourism, hospitality, tourist destination, tourist cluster.

List of references

  1. Zhu, J., Wang, Y., & Cheng, M. (2021). Digital transformation in the hospitality industry. Boston University School of Hospitality Administration. Retrieved from: https://www.bu.edu/bhr/2021/10/04/digital-transformation-in-the-hospitality-industry/ [in English].

  2. Wankhede, N.D., & Sarode, A.V. (2024). Artificial intelligence and automation in hospitality. South India Journal of Social Sciences, 22(2), 42–51. Retrieved from: https://www.researchgate.net/publication/387306299_ARTIFICIAL_INTELLIGENCE_AND_AUTOMATION_IN_HOSPITALITY_-_Humanities_and_Social_Science_Studies [in English].

  3. Marques, J., & Marques, R. P. (Eds.). (2023). Digital transformation of the hotel industry: Theories, practices, and global challenges. Cham: Springer. DOI: https://doi.org/10.1007/978-3-031-31682-1 [in English].

  4. Adekuajo, I. O., Fakeyede, O. G., Udeh, C. A., & Daraojimba, C. (2023). The digital evolution in hospitality: A global review and its potential transformative impact on U.S. tourism. International Journal of Applied Research in Social Sciences, 5(10), 440–462. DOI: https://doi.org/10.51594/ijarss.v5i10.633 [in English].

  5. Wynn, M., & Lam, C. (2023). Digitalisation and IT strategy in the hospitality industry. Systems, 11(10), 501. DOI: https://doi.org/10.3390/systems11100501 [in English].

  6. Pukach, Ya. O. (2024). Kontseptualni zasady tsyfrovoi transformatsii pidpryiemstv industrii hostynnosti [Conceptual basis of the hospitality industry enterprises’ digital transformation]. Infrastruktura rynku – Market Infrastructure, 79, 227–231. DOI: https://doi.org/10.32782/infrastruct79-38 [in Ukrainian].

  7. Fundin, A., Lilja, J., Lagrosen, Y., & Bergquist, B. (2025). Quality 2030: Quality management for the future. Total Quality Management & Business Excellence, 36(3–4), 264–280. DOI: https://doi.org/10.1080/14783363.2020.1863778 [in English].

  8. Rybalko-Rak, L. A., Opryshko, V. I., Bilan, L. P., & Derzhii, R. V. (2024). Metodyka vprovadzhennia systemy menedzhmentu yakosti v orhanizatsii [Methods of introducing the quality management system in the organization]. Problemy ekonomiky – The Problems of Economy, 3(61), 194–200. DOI: https://doi.org/10.32983/2222-0712-2024-3-194-200 [in Ukrainian].

  9. Prabhu, B. P., Asif, N. A., & Kumar, A. (2024). A review on total quality management in the hospitality industry. International Journal of Multidisciplinary Research and Growth Evaluation, 5(4), 442–451. Retrieved from: https://www.allmultidisciplinaryjournal.com/article/2653/download [in English].

  10. Periša, A., & Vrtodušić Hrgović, A.-M. (2024). Quality management principles in hotel companies: A manager’s perspective. Tourism and Hospitality Industry 2024: Trends and Challenges: Congress Proceedings, 27, 39–45. DOI: https://doi.org/10.20867/thi.27.30 [in English].

  11. Anwar, F. A., Deliana, D., & Suyamto, S. (2024). Digital transformation in the hospitality industry: Improving efficiency and guest experience. International Journal of Management Science and Information Technology, 4(2), 428–437. DOI: https://doi.org/10.35870/ijmsit.v4i2.3201 [in English].

  12. Mazaraki, A., Boiko, M., Bosovska, M., & Kulyk, M. (2022). Revenue management data digital transformation. In 2022 IEEE 4th International Conference on Modern Electrical and Energy System (MEES) (pp. 1–5). IEEE. DOI: https://doi.org/10.1109/MEES58014.2022.10005639 [in English].

  13. Bosovska, M., Bovsh, L., & Antoniuk, I. (2021). Restoranni taktyky: antypandemichnyi keis [Restaurant tactics: Anti-pandemic case]. Ius Modernum, 2(115), 113–132. DOI: https://doi.org/10.31617/zt.knute.2021(115)08 [in Ukrainian].

  14. Do biudzhetu hromad u 2024 rotsi nadiishlo maizhe 273 mln hrn turystychnoho zboru [Almost UAH 273 million in tourist tax was received by community budgets in 2024]. tourism.gov.ua. Retrieved from: https://www.tourism.gov.ua/blog/do-byudzhetu-gromad-u-2024-roci-nadiyshlo-mayzhe-273-mln-grn-turistichnogo-zboru [in Ukrainian].

  15. 359 mln hrn turystychnoho zboru nadiishlo do biudzhetiv hromad u 2025 rotsi [UAH 359 million in tourist tax was received by community budgets in 2025]. tax.gov.ua. Retrieved from: https://tax.gov.ua/media-tsentr/novini/974725.html [in Ukrainian].

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About the journal

Topics of the journal:

С1 Economics and International Economic Relations (by specialization)

D1 Accounting and Taxation

D2 Finance, Banking, Insurance and Stock Market

D3 Management

D4 Public Management and Administration

D5 Marketing

D7 Trade

J3 Tourism and Recreation

 

Keywords: economics , international economic relations , accounting , taxation , finance , banking , insurance , stock market , management , public management and administration , marketing , trade , tourism and recreation
Key information:
ISSN (print): 2411-4413
DOI: 10.37128
All-Ukrainian scientific and production journal “Economics, finance, management: topical issues of science and practical activity” is a peer-reviewed open-access journal that publishes original research, theoretical articles and reviews on a wide range of economic and business issues. The articles, which have scientific and scientific-practical significance, highlight theoretical and methodological aspects of the development of agrarian sector of economy and related industries, the results of fundamental and applied research.
 
The purpose of the journal is to highlight the results of fundamental and applied research in the field of economic sciences, aimed at developing modern approaches to managing economic processes, financial support for enterprise activities and increasing the efficiency of economic systems. The publication is focused on creating a scientific environment for the exchange of research results between scientists, higher education students and practitioners in economic sphere, as well as on the dissemination of modern scientific and methodological approaches to solving current economic and management problems. The journal contributes to the development of the research in the field of enterprise economics, finance, accounting, auditing, management, marketing, entrepreneurship, trade, tourism and recreation, public management and administration, economic development and international economic relations, which meets the modern needs of the socio-economic development of the state.
 
The journal’s objectives are:
 • publishing the results of fundamental and applied research in the fields of economics, international economic relations, finance, management, public administration, accounting, marketing, tourism and recreation, and entrepreneurship;
• promoting the development of modern methods of managing enterprises and organizations, increasing the efficiency of using financial and material resources;
• supporting the research aimed at improving the economic mechanisms of enterprise functioning, developing innovative activity, and increasing the competitiveness of economic structures;
• ensuring the scientific exchange of research results between higher education institutions, scientific institutions, and business entities;
• developing methods of economic analysis, forecasting, and modeling of socio-economic processes;
• disseminating of modern approaches to financial management, accounting, taxation, and control of economic activity;
• promoting the development of interdisciplinary research related to the economic support of the development of agrarian sector of economy and rural areas;
• integration of scientific research results into the international scientific space and increasing the level of scientific communication.
Publisher: Vinnytsia National Agrarian University
Link to the journal on the publisher’s website: ”Economics, finance, management: topical issues of science and practical activity”
Frequency of issue: 4 times a year.
Language of publication: Ukrainian, English.
Editor-in-Chief: Inna Honcharuk
State registration: Decision of the National Council of Ukraine on Television and Radio Broadcasting No. 1337 and No. 1178. Media identifier – R30-05171. Publisher registration number (EDRPOU) 00497236.
Publisher’s ROR: https://ror.org/05m3ysc06 Publisher’s DOI prefix: 10.37128 ISSN (print): 2411-4413
Publisher DOI prefix: 10.37128 ISSN (print): 2411-4413
The scientific journal is included in category "B" of the List of scientific professional publications of Ukraine, in which the results of dissertations for the degree of Doctor and Candidate of Sciences in the specialties C1 (051) - Economics, D1 (071) - Accounting and Taxation, D2 (072) – Finance, Banking, Insurance and Stock Market, D3 (073) – Management, D5 (075) – Marketing, D7 (076) – Entrepreneurship and Trade, (241) – Hotel and Restaurant Business, D4 (281) – Public Management and Administration (Order of the Ministry of Education and Science of Ukraine dated June 11, 2026 №928)
History of journal:

Founded in 1997 under the name ”Bulletin of Vinnytsia State Agricultural Institute”. In 2010-2014 it was published under the name “Collection of Scientific Papers of Vinnytsia National Agrarian University”. Since 2015 “Economics, finance, management: current issues of science and practical activity” (Certificate of State Registration of Mass Media No. 21154-10954 PR dated 12/31/2014).