Issue №: 3 (73)
The journal deals with the issues of efficiency of functioning of the national economics and organizational forms of management of the national economy. Attention is paid to the problems of marketing, management and efficiency of production and economic activity of agrarian enterprises. The issues of public administration and administration, accounting and taxation, banking and insurance, forecasting and modeling of economic processes, foreign economic activity, commodity flows of economic entities and their infrastructure support.
APPLICATION OF LEAN TECHNOLOGIES TO ACHIEVE A HIGH LEVEL OF SERVICE FOR AGRICULTURAL COMPANIES
TYTARCHUK Serhii – Postgraduate Student of the Second Year of Study of the Department of Computer Science and Digital Economy, Vinnytsia National Agrarian University (21008, Vinnytsia, 3, Soniachna Str., e-mail: seriktit@gmail.com).
The article examines the application of Lean technologies as an effective tool for enhancing the level of service provided by agricultural companies in a highly competitive and dynamically changing business environment. The study highlights that traditional service management models often fail to meet modern requirements for the responsiveness, transparency, and customer orientation, especially in the agricultural sector, which is characterized by seasonality, resource fluctuations, and increased logistical complexity. Lean instruments such as Value Stream Mapping, standardization of operations, the 5S system, visualization tools, Kaizen continuous improvement practices, and quality control systems are analyzed in depth as potential mechanisms for eliminating waste and increasing service efficiency. A comprehensive analysis of the formation of service culture in agricultural enterprises is presented, emphasizing key components such as logistics support, timely response to customer inquiries, equipment maintenance, and interaction with suppliers and partners. The study demonstrates that the implementation of Lean technologies significantly reduces service lead time, eliminates redundant operations, improves communication quality, and reduces operational costs. Furthermore, the integration of Lean contributes to higher employee involvement, better coordination between service teams, and increased overall customer satisfaction. The practical recommendations are proposed for the step-by-step implementation of Lean in agricultural service units, including initial assessment of service performance, identification of bottlenecks and types of waste, development of standardized operating procedures, digitalization of service interactions, and conducting regular Kaizen sessions. The findings confirm that Lean technologies play an essential role in building a strong service culture and improving the competitiveness of agricultural companies. The results can be applied by managers, service teams, and analysts in order to optimize service operations and establish a culture of continuous improvement at all organizational levels.
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About the journal
С1 Economics and International Economic Relations (by specialization)
D1 Accounting and Taxation
D2 Finance, Banking, Insurance and Stock Market
D3 Management
D4 Public Management and Administration
D5 Marketing
D7 Trade
J3 Tourism and Recreation
Founded in 1997 under the name ”Bulletin of Vinnytsia State Agricultural Institute”. In 2010-2014 it was published under the name “Collection of Scientific Papers of Vinnytsia National Agrarian University”. Since 2015 “Economics, finance, management: current issues of science and practical activity” (Certificate of State Registration of Mass Media No. 21154-10954 PR dated 12/31/2014).
